At Crown Cosmora, we respect user privacy and aim to handle information responsibly across website features such as hotel booking requests, event communication, store-related pages, and customer support. This Privacy Policy describes what information may be collected, how it may be used, and what choices users may have when interacting with our ONLINE services, including sections designed to be clear for BEGINNERS.

1. Information We May Collect

Depending on how the website is used, we may collect information such as:

Personal Information

• Name, email address, and phone number
• Hotel booking inquiry details
• Event registration or contact form information
• Store support messages and order-related details
• Requests connected to promotions or BONUS offers

Automatically Collected Information

• IP address and approximate device information
• Browser type and operating system
• General site usage and page interaction data
• Cookies and related technologies

Third-Party Information

Where relevant, limited information may also be received from service providers such as payment tools, analytics services, social media integrations, or technical support platforms.

2. How Information May Be Used

Your information may be used for purposes such as:

• Responding to booking and support requests
• Managing ONLINE contact submissions and related communication
• Processing store-related inquiries or order support
• Improving page layout, site performance, and user experience
• Sending updates, promotions, or BONUS offers where appropriate
• Supporting clearer onboarding for BEGINNERS and returning guests
• Meeting legal, security, or operational requirements

3. Information Sharing

Information may be shared only when reasonably necessary, for example:

• With service providers helping operate booking, support, analytics, or technical functions
• When required by law, regulation, legal request, or lawful authority
• As part of a business restructuring, merger, or transfer of operational assets

We do not state or imply that personal information is sold as part of normal website operation.

4. Data Protection

Reasonable technical and organizational measures may be used to help protect information from unauthorized access, loss, misuse, or disclosure. However, no ONLINE transmission or storage method can be guaranteed to be completely secure, and users should keep this in mind when sharing information online.

5. Your Choices and Rights

Depending on applicable law and the website setup, users may have rights relating to their personal information, including the ability to:

• Request access to the personal data held about them
• Request correction of inaccurate or incomplete information
• Request deletion where appropriate
• Opt out of certain promotional communications
• Withdraw consent where processing depends on consent

Users who wish to exercise these rights should contact the site operator using the details listed below.

6. Cookies and Tracking Technologies

The website may use cookies and similar technologies to support features such as:

• Remembering preferences and session settings
• Improving booking and store navigation
• Supporting analytics and technical performance
• Presenting selected BONUS or promotional content

For more information, please review the Cookies Policy.

7. Third-Party Links

The website may include links to third-party websites, services, or social platforms. These external services have their own privacy practices, and users should review them separately before providing personal information.

8. Children's Privacy

The website is not intended to knowingly collect personal information from young children. If information is believed to have been submitted by a child without appropriate authorization, reasonable steps may be taken to remove that information.

9. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in site functions, legal obligations, technology, or operating practices. Any revised version will be posted on this page with an updated effective date.

10. Contact Information

If you have questions about this Privacy Policy or how information may be handled through the website, please use the contact details below.