Welcome to Crown Cosmora. These Terms of Service govern access to and use of the website, including hotel booking request pages, event and leisure sections, the ONLINE store, customer support features, and related content. By continuing to use the site, users acknowledge that they have read and accepted these Terms.

1. Acceptance of Terms

By accessing or using the website, you agree to comply with these Terms of Service. If you do not agree with any part of these Terms, you should stop using the website and its features.

2. Description of Services

The website may provide access to features such as:

• Hotel booking inquiry and reservation request pages
• Event, showcase, and play calendar information
• ONLINE store pages with merchandise or digital product sections
• Support tools for guests, shoppers, and BEGINNERS
• Promotional content, campaigns, and selected BONUS offers

3. User Accounts and Submitted Information

If any account, booking request, store form, or support submission is made available, users are responsible for providing accurate and current information. You are also responsible for maintaining the confidentiality of any login credentials or account access information associated with your use of the site.

4. Acceptable Use

You agree not to use the website in a way that:

• Violates applicable laws or regulations
• Interferes with normal site operation or security
• Attempts unauthorized access to systems, accounts, or data
• Introduces malicious code, spam, or harmful automated behavior
• Uses the website for fraudulent, deceptive, or misleading purposes

5. Content and Intellectual Property

Unless otherwise stated, the website design, page content, branding elements, text, graphics, and other materials are protected by applicable intellectual property rights.

You may not, without appropriate permission:

• Copy, reproduce, or redistribute protected content
• Use site branding in a misleading way
• Create derivative works based on protected material
• Reverse engineer restricted site components where prohibited by law

6. Payments and Pricing

If the website includes paid products or services:

• Payment may be required before access, dispatch, or confirmation is provided
• Prices may be listed in a specified currency and may change without permanent advance notice
• Refunds, exchanges, and related requests may be handled under the Refund Policy
• Failure to complete payment may result in cancellation or restriction of access to the requested service

7. Privacy and Data Protection

Information handling practices are described in the Privacy Policy, and cookie-related practices are described in the Cookies Policy. These policies should be read together with these Terms.

8. Service Availability

While reasonable efforts may be made to keep the website available and functional, we do not guarantee uninterrupted operation, complete compatibility with all devices, or immediate correction of technical issues.

• Pages may be changed, suspended, or removed
• Features may be updated or discontinued
• Temporary interruptions may occur for maintenance or technical reasons

9. Termination or Restriction of Access

Access to all or part of the website may be suspended, restricted, or terminated if:

• These Terms are violated
• Fraudulent or abusive conduct is suspected
• Technical, legal, or operational circumstances require restriction
• A user requests account or data-related closure, where applicable

10. Limitation of Liability

To the extent permitted by applicable law, the website operator is not responsible for indirect, incidental, consequential, or special losses arising out of use of the site, including interruption, data loss, delayed access, pricing errors, or third-party service failures.

11. User Responsibility

Users are responsible for their own actions when using the website, including information submitted, purchases requested, booking details entered, and interactions with support channels.

12. Third-Party Services and Links

The website may include links to third-party services, payment tools, media embeds, or external websites. Those services operate under their own terms and policies, and users should review them independently.

13. Governing Law

These Terms are intended to be interpreted under the law that applies to the final operating jurisdiction of the site owner, unless otherwise stated in a site-specific legal notice.

14. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

15. Changes to Terms

These Terms of Service may be updated from time to time. When changes are made, the updated version may be posted on this page with a revised effective date. Continued use of the website after changes are posted may be treated as acceptance of the revised Terms.

16. Contact Information

If you have questions about these Terms of Service, please contact the site operator using the details below.